Having trouble with your NIX frame or making a purchase? Don’t worry, we have various ways for you to find the information you require



If you are in need of any technical or purchasing support, we have a fast and friendly email response system, with customer service representatives always on standby to assist you. Please submit all inquiries through the ‘Contact Us’ page and one of our team will respond to you within 24 hours. Alternatively, email us at



If it is a technical or purchasing question, please be sure to check our FAQ section or do a keyword search in our Blog, where a lot of information can be found. If you want to download a User Manualor check for a firmware upgrade, then go to our Shop and select the product in question.



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  1. We’ll notify you of any firmware upgrades or user tips for your frame when they become available.
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