Support
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Having trouble with your NIX frame or making a purchase? Don’t worry, we have various ways for you to find the information you require |
TALK TO US
Need to speak to a real person? We have Live Chat Operators online who are expert in technical and sales advice for NIX products.
Based in the USA, our operating hours are Monday to Friday:
10am - 2pm Central Standard Time
8am - 12pm Pacific Standard Time
11am - 3pm Eastern Standard Time
EMAIL US
If you are in need of any technical or purchasing support, we have a fast and friendly email response system, with customer service representatives always on standby to assist you. Please submit all inquiries through the ‘Contact Us’ page and one of our team will respond to you within 24 hours. Alternatively, email us at support@nix-digital.com.
FAQ
If it is a technical or purchasing question, please be sure to check our FAQ section or do a keyword search in our Blog, where a lot of information can be found. If you want to download a User Manualor check for a firmware upgrade, then go to our Shop and select the product in question.
UPDATES
If you want to remain updated about our latest information, we recommend signing up to our newsletter.
- We’ll notify you of any firmware upgrades or user tips for your frame when they become available.
- We’ll notify you of any price discounts on offer or new models available.
- By signing up, you are eligible to enter our Free Frame Sweepstakes.
- We usually send out newsletters once a month and we promise that your information is never sold or passed onto any party.